Patio Furniture Grand Palm Square End Table

North Cape Grand Palm Square End Table - Sullivan Hardware & Garden

North Cape

Grand Palm Square End Table

Item Number: NC4331ETS-PR

Regular Price: $365.39

Sale Price: $365.39
Regular Price: $579.99

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The Grand Palm Rectangular Coffee Table

Features

Sturdy commercial grade aluminum frame
HDPE resin is hand woven over the frame
Durable resin weave gives this collection an elegant, understated style
Weather & UV Resistant
Glass Included

All Weather Wicker Frame: Parchment

Manufactured by North Cape International

Length: 22"
Width: 22"
Height: 21"

If you are not satisfied with a product you purchased through sullivanhardware.com, you may return or exchange an eligible item in its original packaging within thirty (30) days of receiving the product for a refund.

Contact Information for Returns:

(317)255-9230

events@sullivanhardware.com

6955 N. Keystone Ave. Indianapolis, IN 46220

Returns for Standard Shipping
Please indicate your reason for returning the product and provide necessary details and photos as necessary. Please use the provided return label and attach it to the package being returned. In the event the return label is not available, please email events@sullivanhardware.com to receive your return label. Please make sure the order number is included along with the reason for the return.

If you want to replace or exchange the product you have returned, please indicate this in your email request.

Returns for Order Shipped via Nationwide LTL

Please indicate your reason for returning the product and provide necessary details and photos as necessary. Once your request is received along with the dimensions and weights of the return shipment, we will set up the shipment for return.

All return shipping costs will be paid by the customer in full. This amount will be reduced from the overall refund. When the product is received back at our facilities, a refund will be issued to the credit card used in the original transaction in the amount of the purchase price of the product less the associated return shipping costs.

Final Sale Merchandise

The following merchandise is non-returnable and non-refundable:

Grills, Smokers, and Pizza Ovens

Umbrella Bases

Single Chair Purchase Policy: Final Sale Merchandise

We offer $75.00 flat rate LTL shipping for most furniture pieces. Due to the high cost of shipping and the associated return shipping costs, the following merchandise, purchased individually / in a quantity of one (1), is considered FINAL SALE MERCHANDISE and not eligible for return:

Chairs

Chaises and Lounge Chairs

Bar Stools and Bar Height Chairs

Counter Height Chairs and Stools

Adirondacks

Recliners

Returns for Ship-to-Store Orders
Returns for items shipped using our sullivanhardware.com Local Pickup shipping option should be returned to the local store to which it was originally delivered.

Limited Warranty

Furniture manufactured and sold by NorthCape International, NCI, NorthCape, Cape May Wicker, Chicago Wicker (collectively, “NorthCape”) is subject to the following limited warranties:

Aluminum Frames

Aluminum Frames are warranted to be free from defects in materials and workmanship for a period of seven (7) years. Damage to frames or welds due to improper assembly, improper use, or exposure to water and sub-freezing temperatures is not covered under this limited warranty. (Therefore, you should not allow water to accumulate inside frames).

Moving/Adjustable Parts

All hardware used in and for woven Recliners, Swivel Gliders, Swivel Rockers and other moving parts and accessories are warranted to be free from defects in materials and workmanship for three (3) years. User Must lubricate device BI-ANNUALLY with WD-40 or similar or warranty is void. Hardware for non-woven swivel bases and adjustable chaises are warrantied for a period of one (1) year to be free from defects in materials and workmanship.

Resin Wicker

Straps and/or wicker weave are warrantied for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to sunlight or other natural elements, oils, spills, fluids, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty. Damage caused by exposure to heat or flame voids warranty.

Painted Finish

The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Tabletops

To include: CAL SIL/CALCIUM SILICATE, TANGENT MATERIAL, CERAMIC GLASS, TEMPERED GLASS, CONCRETE, DURABOARD, PORCELAIN.

These products are warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched, chipped or shattered. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Cushions, Pillows and Furniture Covers

These products are warranted for a period of one (1) year against separation at the seams only. Fading or discoloration of the cushions resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty. Contact your dealer for information regarding warranty on specific fabrics such as Sunbrella or Belenos.

Strap Suspension Seating

Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Umbrella

Umbrella frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

Mixed Material Collections – Non-Woven

To include: PolyFlex and Upholstered

Aluminum frames for non-woven collections are warranted to be free from defects in materials and workmanship for a period of three (3) years. Sling seating, PolyFlex, and upholstered material is warrantied for a period of one (1) year against separation or tearing.

Sling Material Collections

Sling seating material is warrantied for a period of one (1) year against separation or tearing.

Teak/Natural Wood

FRAME: NorthCape extends a one (1) year limited warranty against defects and workmanship on wood and hardware.

FINISH: You may choose to allow your natural wood/teak to weather to a beautiful silver-gray patina or treat it with teak cleaner specifically made for natural wood/teak twice a year to preserve the natural wood/teak’s golden finish. For this reason, changes in finish due to weathering are not covered by this warranty.

*CARE: Natural wood/teak may be cleaned using a wood cleaner, or lightly sanded with 600 (or higher) grit sandpaper. Leave your natural wood/teak products outside year-round (under a furniture cover when not in use) or store in a COOL, DRY place during the winter to preserve the wood’s moisture. Natural wood/teak products should never be oiled. Oiling of natural wood/teak products can void this warranty.

Transit

NorthCape will be responsible for the shipping and handling charges within the North American continent for the first year for all valid warranty claims. After the first year, shipping and handling charges are the responsibility of the claimant. We do not ship outside of the North American continent.

Warranty Exclusions

The following are not covered under the limited warranties set forth above: Products used for commercial, contract or any other non- residential purposes; Products which are clearance items, display models otherwise purchased on an “as is” basis; damage to the Product incurred during shipping; Products damaged by acts of nature, vandalism, animal damage, fire, abuse, lack of proper care and maintenance, improper assembly, or improper use; fading or discoloration of the Product or any of its components resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals; table top against breakage; hardware against corrosion or rusting; buckling or splitting of tubing resulting from exposure to water and freezing temperatures; purchased or replacement parts; plastics. Also excluded: loss of use or time, inconvenience, money, travel, packaging or any other consequential or incidental damages. In no event shall NorthCape’s responsibility under this limited warranty exceed the value of the replacement product.

Proof of purchase

The limited warranties set forth herein are only made in favor of the original purchaser of the Product and only if the Product is purchased from one of our authorized retailers. The limited warranties with respect to the Product set forth herein are not transferable. All warranty claims must be submitted with a dated register receipt within the warranty period, directly to the authorized retailer where the merchandise was purchased. NorthCape does not administrate warranty claims directly with the original purchaser. For quality control purposes and verification, NorthCape requires photographs of the damaged/defected item(s) to determine the nature and extent of the damage/defect. All photographs shall be submitted at the customer’s expense.

If a product manufactured by NorthCape falls under the terms of our limited warranty set forth above, NorthCape will repair or replace the item, at our discretion, at no charge. Where the exact product is no longer available, NorthCape reserves the right to substitute a similar item.

NORTHCAPE MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS OTHERWISE SET FORTH ABOVE. UNDER NO CIRCUMSTANCES SHALL NORTHCAPE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES, DAMAGES OR EXPENSES, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE PRODUCT.

The terms of this limited warranty are subject to change without notice.

Product Resources

Cushion Care and Cleaning

--------------------- MOLD AND MILDEW ON CUSHIONS IS NOT A VALID WARRANTY CLAIM ---------------------

For a new spill or stain on your Sunbrella fabric:

1. Blot (don’t rub) liquid spills with a clean, dry cloth. For oil-based spills, apply an absorbent such as corn starch, then remove with a straight edge.

2. Spray on a mild cleaning solution of soap (such as Dawn or Woolite) and water.

3. Rinse the fabric thoroughly to remove all soap residue and air dry

If that doesn’t work, try this:

1. Cleaning Removable Fabric

Method 1: Hand Washing

Soak fabric in a solution of ¼ cup mild soap per gallon of lukewarm water. Use a sponge or very soft bristle brush to lightly agitate the stain. Then rinse thoroughly to remove all soap residue, and allow fabric to air dry.

Method 2: Machine Washing

Some removable casings can be washed in the washing machine, however, consult the furniture manufacturer before removing the casing as cushion construction may vary. To wash, first close all zippers. Machine wash in cold water on the delicate cycle with normal amounts of mild laundry detergent. For severe mold or mildew, add 1 cup of bleach. Allow fabric to air dry.

2. Cleaning Non-Removable Fabric

Prepare a solution of ¼ cup mild soap per gallon of lukewarm water. Use a soft bristle brush to clean, allowing the cleaning solution to soak into the fabric. Rinse thoroughly to remove all soap residue and allow fabric to air dry.

3. Cleaning the Cushion Core

The foam core inside the cushion is made from an inert material, which makes it chemically impossible for mold to grow inside the foam. If mold is present on the surface of the cushion core, use a rough towel or a scrub sponge to briskly scrub the dirty area using a solution of warm water mixed with mild dish detergent. After cleaning the surface of the cushion core, use a high pressure hose to rinse, and air dry.

Mold and Mildew Stains

Sunbrella fabrics do not promote mildew growth, however, mildew may grow on dirt and other foreign substances if not removed from the fabric.

To remove mold or mildew:

1. Prepare a solution of 1 cup of bleach and ¼ cup mild soap per gallon of water.

2. Spray on entire area and allow to soak into the fabric for 15 minutes.

3. Clean entire surface area with a sponge, clean towel or very soft bristle brush.

4. Rinse thoroughly to remove all soap residue and air dry.

For severe mold/mildew growth, bleach quantities may be increased.

It is best to clean the entire surface area of the fabric to avoid water rings and stains.

Helpful Hints:

1. Avoid scrubbing, hard bristle brushes or any other abrasive cleaning method.

2. Sunbrella should only be allowed to air dry.

3. Protect the area around your Sunbrella fabric when using bleach or other chemical solvents that may discolor non-Sunbrella fabrics. Always rinse Sunbrella thoroughly.

4. Bleach can have harmful effects on the natural environment around you. Please follow all safety and environmental precautions according to the bleach label.

5. If fabric has some wrinkling, use an iron on the synthetic setting. As iron temperatures may vary, first test a small inconspicuous area before ironing the entire piece.

6. DO NOT use a steamer or iron set to steam setting.

How to Clean Your Outdoor Furniture

CLEANING YOUR OUTDOOR FURNITURE

You Will Need:

• A garden hose

• A bucket of warm water

• A nylon, soft-bristle brush

• Non-bleach liquid laundry detergent or mild dish soap

You Might Want:

• Mildew remover and/or Goo Gone (or similar product) for mold, sap, and other tough stains

Step 1:

First, remove the cushions and set aside. Thoroughly spray your furniture with the garden hose (don’t worry, it’s waterproof!) to fully wet it down. If you do not have a garden hose, a bucket of warm water will work, too.

Step 2:

Mix ¼ cup of the detergent or dish soap with 1 gallon of warm water and stir until you see bubbles/foam on the surface of the water.

Step 3:

Dip your soft-bristle brush into the soapy solution and lightly scrub the dirt and grime from your resin wicker. The soapy solution will help break apart the dirt and make it easier to spray away later.

Pro Tip: Make sure you get the cracks between the weave! Because your furniture is hand-woven, there are lots of little nooks and crannies for dirt to hide. Try to really get the bristles in there and clean out those hard-to-reach spots!

Step 4:

For mildew and tree sap, you will need to use different cleaners. Try a mildew remover like Tilex for moldy spots, and try Goo-Gone or a similar product for sticky messes like tree sap. The trick with using these products is that you need to rinse them away as soon as you are done with them! Prolonged exposure to these cleaners can leave your resin wicker a little faded and/or bleached.

Step 5:

After brushing the furniture, spray it down with the garden hose or a bucket of water until all the soapy residue is gone. Let your patio set dry in the sun for at least 2 hours.

Step 6:

Once the furniture is dry, put your cushions back on and enjoy your clean furniture!

IMPORTANT NOTE: DO NOT USE A PRESSURE WASHER TO CLEAN OUTDOOR FURNITURE!

Warranty Process

We are happy to assist with the warranty process for customers who purchase their North Cape outdoor furniture through our retail locations or online.

To file a warranty claim:

1. Reach out to us at (317)255-9230 or events@sullivanhardware.com to start the warranty process.

2. Please provide any information available that can aid in our team locating your order information.

Useful Information to Provide:

- Online order #

- Special order # (For in-store purchases)

- Exact order total

- Credit card #

- Last name on order

3. Our team will request photos that we are able to submit with your warranty claim. You will be prompted to submit these photos via email to one of our team members.

4. Our team will submit your warranty claim. Claim processing can take up to a full business week to process, and shipping of your replacement can vary depending on the time of year.

5. Once the claim is approved, you will be requested to spray paint the original product to remove its ability for resale and submit additional photos of the furniture to initiate shipment of the replacement.