Refund policy
If you are not satisfied with a product you purchased through sullivanhardware.com, you may return or exchange an eligible item in its original packaging within thirty (30) days of receiving the product for a refund.
Contact Information for Returns:
(317)255-9230
events@sullivanhardware.com
6955 N. Keystone Ave. Indianapolis, IN 46220
Returns for Standard Shipping
Please indicate your reason for returning the product and provide necessary details and photos as necessary. Upon receiving your inquiry, our team will provide a return label. Please use the provided return label and attach it to the package being returned. Please email events@sullivanhardware.com to receive your return label. Please make sure the order number is included along with the reason for the return.
If you want to replace or exchange the product you have returned, please indicate this in your email request.
Returns for Order Shipped via Nationwide LTL
Please indicate your reason for returning the product and provide necessary details and photos as necessary. Once your request is received along with the dimensions and weights of the return shipment, we will set up the shipment for return.
All return shipping costs will be paid by the customer in full. This amount will be reduced from the overall refund. When the product is received back at our facilities, a refund will be issued to the credit card used in the original transaction in the amount of the purchase price of the product less the associated return shipping costs.
Final Sale Merchandise
The following merchandise is non-returnable and non-refundable:
- Grills, Smokers, and Pizza Ovens
- Umbrella Bases
Single Chair Purchase Policy: Final Sale Merchandise
We offer $75.00 flat rate LTL shipping for most furniture pieces. Due to the high cost of shipping and the associated return shipping costs, the following merchandise, purchased individually / in a quantity of one (1), is considered FINAL SALE MERCHANDISE and not eligible for return:
- Chairs
- Chaises and Lounge Chairs
- Bar Stools and Bar Height Chairs
- Counter Height Chairs and Stools
- Adirondacks
Returns for Ship-to-Store Orders
Returns for items shipped using our sullivanhardware.com Local Pickup shipping option should be returned to the location to which it was originally delivered.
Returns for White-Glove Local Delivery Orders
Returns for items delivered by our in-house delivery crew will incur return fees based on a tiered fee structure by distance from our Nora warehouse. The structure is as follows:
- Within 50 miles = $75.00
- Within 75 miles = $100.00
- Within 100 miles = $150.00
- Within 150 miles = $250.00
- Over 150 miles = Case by case basis