Orleans Dining Chair

If you are not satisfied with a product you purchased through sullivanhardware.com, you may return or exchange an eligible item in its original packaging within thirty (30) days of receiving the product for a refund. 

Contact Information for Returns:

(317)255-9230

events@sullivanhardware.com

6955 N. Keystone Ave. Indianapolis, IN 46220

Returns for Standard Shipping
Please indicate your reason for returning the product and provide necessary details and photos as necessary. Please use the provided return label and attach it to the package being returned. In the event the return label is not available, please email events@sullivanhardware.com to receive your return label. Please make sure the order number is included along with the reason for the return.

If you want to replace or exchange the product you have returned, please indicate this in your email request.

Returns for Order Shipped via Nationwide LTL

Please indicate your reason for returning the product and provide necessary details and photos as necessary. Once your request is received along with the dimensions and weights of the return shipment, we will set up the shipment for return.

All return shipping costs will be paid by the customer in full. This amount will be reduced from the overall refund. When the product is received back at our facilities, a refund will be issued to the credit card used in the original transaction in the amount of the purchase price of the product less the associated return shipping costs.

Final Sale Merchandise

The following merchandise is non-returnable and non-refundable:

Grills, Smokers, and Pizza Ovens

Umbrella Bases

Single Chair Purchase Policy: Final Sale Merchandise

We offer $75.00 flat rate LTL shipping for most furniture pieces. Due to the high cost of shipping and the associated return shipping costs, the following merchandise, purchased individually / in a quantity of one (1), is considered FINAL SALE MERCHANDISE and not eligible for return:

Chairs

Chaises and Lounge Chairs

Bar Stools and Bar Height Chairs

Counter Height Chairs and Stools

Adirondacks

Recliners

Returns for Ship-to-Store Orders
Returns for items shipped using our sullivanhardware.com Local Pickup shipping option should be returned to the local store to which it was originally delivered.

HANAMINT CONSUMER LIMITED WARRANTY

Hanamint Corporation, Inc. (“Hanamint”) warrants to the original retail purchaser of Hanamint or Alu-Mont branded items that in the event the furniture frame fails structurally, other than as the result of abuse or improper use, within ten (10) years from the date of purchase, Hanamint will, at its sole option, replace the part, repair the frame or replace the entire item. For Casa Casual branded items Hanamint Corporation,Inc. (“Hanamint”) warrants to the original retail purchaser that in the event the furniture frame fails structurally, other than as the result of abuse or improper use, within five (5) years from the date of purchase, Hanamint will, at its sole option, replace the part, repair the frame or replace the entire item. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event that the original color or style are, for any reason, unavailable. In the event that a defective item is repaired or replaced by Hanamint pursuant to this warranty, the warranty period for the repaired or replacement item shall run from the date of purchase of the original item. Hanamint warrants the powder coat finish against peeling and blistering (but not against fading and wear, as these may be expected due to the nature of hand-applied finishes) for three (3) years from the date of purchase. Some aspects of the Hanamint finishes are hand-applied and some variation in these finishes must be expected and is normal; normal variations in finishes shall not be considered defects and are not covered under this limited warranty. The warranty period for cushions, sling fabrics, gas fire bowls, fire-pit accessories and other component parts is one (1) year from date of purchase. This limited warranty does not cover damage to fire pits due to excessive heat.

This limited warranty applies to residential use only and only to the original retail purchaser of the product and is not transferable. This limited warranty does not apply to products that are sold “as is” or without warranty (whether or not labeled as such), nor to products sold under terms, e.g., “all sales final” or similar language, that do not allow returns or refunds by the retail buyer to the retail seller. Hanamint does not warrant against damage or failure resulting from acts of nature, commercial use, normal wear and tear, chipping, fading, exposure to harsh chemicals or solvents, abuse, freeze damage, glass breakage or failure to take reasonable care of the furniture. Hanamint shall not be liable for transit damage to the retail buyer’s location. If requested by Hanamint, product(s) must be returned to Hanamint for inspection or a photograph provided to Hanamint or its authorized representative, when requesting warranty parts, warranty replacement or warranty repair. Hanamint shall not be liable for shipping charges either to or from its warehouse on merchandise returned after twelve (12) months from the date of purchase.

Obtaining Warranty Service: To obtain warranty service, you must contact the retailer where the furniture was originally purchased within the relevant warranty period and provide a copy of your dated register receipt as proof of purchase. The receipt or other proof of purchase must be complete and legible with no alterations or cross outs. All warranty issues must be handled through the retailer from which the furniture was originally purchased. Original proof of purchase must accompany all warranty claims.

This warranty is the exclusive statement of your rights with respect to the defects in the items you have purchased and supersedes any other express warranty or statement, written or oral, made in connection with the purchase and sale of such items. Some states do not allow exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state.

For Care and Maintenance Instructions, go to https://hanamint.com/product-care/

Mailing Address:

8010 Thorndike Road

Greensboro, North Carolina

Email: info@hanamint.com