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Frequently Asked Questions
Refunds and exchanges can be processed up to 24 hours BEFORE your ticket time by emailing email@example.com or calling 317-255-9230 Ext. 7. NO refunds or exchanges will be given if you contact us AFTER your ticket time has passed.
If you know you’re going to be late, please call 317-255-9230 to let us know. We will try our best to accommodate but trains run on a very tight schedule and most days we are sold out.
After leaving the station the narrated train ride will travel to the North Pole.The train will stop at the North Pole for 15 minutes for a visit with Santa. Kids can sit on Santa's lap (OR not) and tell Santa all their Christmas wishes. You can take all of your own pictures. There is also toys and coloring to do while you are in the North Pole. After your 15 minute visit, a train will take you back to the central station.
This experience used to be called the Non Stop Express. We have added to the experience this year and renamed it! On this experience you will go on a 15 minute non stop action packed train ride. Your train will make a brief stop at Santa’s Outpost, where Santa will be there to wave hello and take a quick selfie! All passengers will remain in their car the whole time. The stop is approximately 2 minutes. All passengers will get a cookie to enjoy on the ride back to the station! Total experience time approx 17 minutes
All of our tickets are sold (with the exception of Lunch Express and North Pole Comedy Club) by the train car. Each train car will fit approximately 4 adults and 2 small children, or the equivalent.
If you have 1-2 extra adults that don’t fit in your car, our team can escort them to the North Pole to meet you for your visit with Santa. Due to the space limitations in the North Pole and being respectful to the other families on your train we do ask that you buy enough cars to fit your entire party. The ride is enjoyable for all ages!
Yes! Stop by Sully’s Grill aka Central Station before or after your train ride for food and drinks. We will have a full menu of appetizers, entrees, and plenty of sweet treats available at Sully’s Grill.
Yes! Please stop and grab a drink and take it with you to the North Pole!
We have added 60+ parking spaces to our lot this year! While this will really help with finding a parking space, our lot will likely still be pretty full. Please leave yourself plenty of time to park and get into the station to check in.
You will need to check into Central Station when you arrive at Sullivan Hardware and Garden. Central station is located inside the store. Enter the front doors and follow the signs to the central station. When you check in you will be given a numbered train ticket. Trains are called by number for boarding. Listen for trains to be called!
Our North Poles are set up to allow children who are unsure of the big guy to play and keep their distance if they want. We find that some kids will work up the courage to visit with Santa during their time, some will not. Santa would also be happy to be in your picture from a distance if that works best for your family.
Yes! And there is a baby changing station in each restroom as well.
Yes! While our train ride is open air, your visit with Santa will be in a heated building.
Yes. The train will run rain or shine! We have window coverings to keep you dry on your train ride, BUT do dress for temperature. The train route is outside.