If you are not satisfied with a product you purchased through sullivanhardware.com for any reason return the item in its original packaging within thirty (30) days of receiving the product for a full refund.
As soon as we receive the item back, we will issue a credit to the credit card used for the original transaction in the amount of the purchase price of the product. For defective products or those that were shipped in error, we will also refund related shipping charges.
Returns for orders shipped using UPS or USPS
A return label is included with every order. Please indicate your reason for returning the product by marking the appropriate category on this label and attach it to the package being returned. In the event the return label is not available, you may use your sales receipt. Please make sure the order number is included along with the reason for the return.
If you want to replace or exchange the product you have returned, please indicate this in the comments box of the return paperwork.
Returns for Ship-to-Store Orders
Returns for items shipped using our sullivanhardware.com Ship-to-Store shipping option should be returned to the local store to which it was originally delivered.