- Sullivan Santa Express FAQ
Is it a real train?
It is an excursion train that runs on tires and travels 5 miles an hour. It has an engine and 4 passenger cars that carry adults and children.
How many people can fit in a car?
Each family ticket reserves a passenger car on the train. 4 adults or the equivalent fit in a car. For example, if the children can sit on parents’ laps, there will be room for an extra adult or two.
How many reservations should I make?
The $30 Family Ticket includes space in one passenger car on the train and one visit with Santa, so each family will need a reservation. Any relatives or friends who can't fit in the car may walk to the North Pole to see the family visit with Santa at no charge.
How long is the ride?
The train ride itself is about 5 minutes each way. Visiting the North Pole may take up to 15 minutes. The whole experience averages about 25 minutes.
Does the train run when it is raining or snowing?
The train runs despite the weather. The cars have roofs and open windows that are fitted with poly windows on rainy days. Please dress for the conditions.
P.S. The North Pole is in a heated building!
Can I change my reservation time?
Yes, first go to sullivanexpress.com and book the preferred time. Then email firstname.lastname@example.org and request a refund for the day and time that you no longer want. The refund will be processed within 48 hours of your request.
I did not receive a confirmation email.
An email is automatically sent upon the completion of each transaction. If you did not receive one, please check your spam folder. If it is not there, please send your info to email@example.com and you will receive a prompt reply.
Are there train rides when Santa is not at the North Pole?
Yes, after Christmas, there are "open rides" without reservations Mon, Dec 26th through Sat, Dec 31st Noon-4pm. The cost is $4 per person (maximum $16 per family) for the train ride when Santa is not in. Pay at Central Station when you arrive.
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