Frequently Asked Questions

IS IT A REAL TRAIN?

The Sullivan Express is an excursion train that runs on tires and travels 5 miles an hour. It has an engine and 4 passenger cars that carry adults and children.

HOW MANY PEOPLE CAN FIT IN A CAR?

Each family ticket reserves a passenger car on the train. 4 adults or the equivalent fit in a car. For example, if the children can sit on parents’ laps, there will be room for an extra adult or two.

HOW MANY RESERVATIONS SHOULD I MAKE?

One ticket includes space in one passenger car on the train and one visit with Santa-so each individual family will need a reservation. Any additional relatives or friends who can’t fit in the car may walk to the North Pole to see the family visit with Santa at no charge.

HOW LONG IS THE RIDE?

The train ride itself is 7 minutes going to and 8 minutes returning from the North Pole. Your stay at the North Pole will be 15 minutes long. The whole experience averages about 30 minutes.

DOES THE TRAIN RUN WHEN IT IS RAINING OR SNOWING?

The train runs despite the weather. The cars have roofs and open windows that are fitted with clear poly windows on rainy days. Please dress for the conditions.

P.S. The North Pole is in a heated building!

CAN I CHANGE MY RESERVATION TIME?

Yes, first go to sullivanexpress.com and book your preferred time. Then email events@sullivanhardware.com and request a refund for the day and time that you no longer want. The refund will be processed within 48 hours of your request.

I DID NOT RECEIVE A CONFIRMATION EMAIL.

An email is automatically sent upon the completion of each transaction. If you did not receive one, please check your spam folder. If it is not there, send your info to events@sullivanhardware.com and you will receive a prompt reply.

ARE THERE TRAIN RIDES WHEN SANTA IS NOT AT THE NORTH POLE?

There are “Open Rides” when Santa is not at the North Pole. The cost is $5 per person (maximum $20 per individual family). No reservations are needed. First come, first to board. Pay at Central Station when you arrive. See the “Open Rides” times in the Sullivan Express Calendar below.

Open Rides - when Santa is not at the North Pole

Mon Tue Wed Thu Fri Sat Sun
Nov 19
Nov 20
Nov 21
Thanksgiving
Nov 22
Open Rides 9:30-11:30am
Nov 23
Open Rides 9:30-11:30am
Nov 24
Nov 25
Nov 26
Nov 27
Nov 28
Nov 29
Nov 30
Dec 1
Dec 2
Dec 3
Open Rides Noon - 3pm
Dec 4
Open Rides Noon-2:30pm
Dec 5
Open Rides Noon-2:30pm
Dec 6
Open Rides Noon-2:30pm
Dec 7
Dec 8
Dec 9
Dec 10
Open Rides Noon - 3pm
Dec 11
Open Rides Noon-2:30pm
Dec 12
Open Rides Noon-2:30pm
Dec 13
Dec 14
Dec 15
Dec 16
Dec 17
Dec 18
Dec 19
Dec 20
Dec 21
Dec 22
Dec 23
Open Rides 9:30am-2pm
Dec 24
Christmas
Dec 25
Open Rides Noon - 3pm
Dec 26
Open Rides Noon - 3pm
Dec 27
Open Rides Noon - 3pm
Dec 28
Open Rides Noon - 3pm
Dec 29
Dec 30

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